Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the standard shipping time for international orders?
International orders typically arrive within 5 to 7 business days via our premium courier partners. Please note that customs processing in your country may occasionally extend this timeframe.
How do I determine my correct ring size?
We provide a comprehensive size guide on each product page. For the most accurate fit, we recommend visiting a local jeweler or using a professional sizing tool, as our architectural designs may fit differently than standard bands.
What is your return policy for high-end jewelry?
We accept returns within 14 days of delivery, provided the item is in its original, unworn condition with all security tags and packaging intact. Bespoke or engraved pieces are final sale.
Are your diamonds and gemstones ethically sourced?
Yes, Repossi is committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process, ensuring the highest standards of social and environmental responsibility.
Do you offer professional cleaning and maintenance?
We recommend an annual professional service to check settings and restore brilliance. You can bring your piece to any authorized Repossi boutique or contact our concierge to arrange a secure mail-in service.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for high-value transactions. All payments are processed through secure, encrypted gateways.